I need to return my drive to Glyph for service/repair/replacement. Who pays for the shipping?
The customer is responsible for the shipping charges for returning the product to Glyph. Glyph pays for Fedex Express Saver shipping (1-3 days in continental USA) when we return your product after repairing or replacing it. If you need your drive shipped back overnight (Fedex or UPS only) you ar ...
- I am having problems with my Glyph drive and need to send it in to be serviced. Can Glyph send me an advance replacement?
Please read our Warranty Policy for information about advance replacement.
- Where do I ship my defective product if I live in the US?
First you need to contact our Technical Support department and obtain an RMA number. Write this number on the outside of the shipping carton along with our address: Attention RMA xxxxxx Glyph Technologies 3736 Kellogg Road Cortland, NY 13045
- My product was damaged in shipping. What do I do?
Glyph ships its products in approved protective containers. We insure every package through the carriers and a 3rd party insurer. If a product has shipping damage, contact Glyph IMMEDIATELY via phone, or at support@glyphtech.com. Leave the product, carton, and shipping materials, as they were wh ...
- How do I pack and ship my defective Glyph product?
Hopefully, you have saved your original shipping carton, which is approved by all US carriers. If not, please use common sense. Use a sturdy carton and pack it with at least 2 inches of packing material on all sides. Please DO NOT use Styrofoam peanuts. You are responsible for your equipment arr ...
- I just received my new Glyph drive and it is doesn't work (DOA). What do I do?
Contact the Authorized Glyph Dealer where you purchased the drive. You have ten (10) days from the purchase date to report a DOA.
