What is the correct way to remove a FireWire or USB drive from your system? [Article]
...you're using a Mac and removing a FireWire or USB drive while your Mac is still booted, drag the ico...
- How to eliminate grounding-related noise in your audio recording system [Article]
Problems with grounding can be in the form of a buzzing sound when the hard drive is being accessed, or a low-frequency 60-cycle hum whenever the drive is connected to the computer. If you are experie...
- 2TB Disk Size limit with older versions of Pro Tools (ver 8 and lower) [Article]
Problem: Older versions of Pro Tools® (version 8 and lower) do not support record or playback on disks larger than 2TB. If you attempt to record or playback from any locations
- Does Glyph Manager work over FireWire in Mac OSX 10.6 or 10.7? [Article]
When booted into 32-bit mode, Glyph Manager will see a FireWire connected drive under 10.7 Lion When booted into 64-bit mode, Glyph Manager will not see a FireWire conn
- EC2 Card driver incompatible with Mac OS 10.7 Lion upgrade [Article]
With the upgrade to Mac OS 10.7, the driver for the Glyph EC2 2-Port eSATA card is removed and put into a folder called "Incompatible Software" at the root level of the boot drive. The EC2 card uses...
- My PortaGig 62 does not show up correctly in Windows while connected via eSATA (... [Article]
A 3TB PortaGig drive in RAID 0 or Spanning mode may appear to be smaller than it's actual size when plugged in to an eSATA port on Windows Vista and Windows 7. The PortaGig 62 may appear
- My GT 062E does not show up correctly in Windows while connected via eSATA (3TB ... [Article]
A 3TB and 4TB GT 062E drive in RAID 0 or Spanning mode may appear to be smaller than it's actual size when plugged in to an eSATA port o
- My ForteRAID does not show up correctly in Windows while connected via eSATA (Mo... [Article]
A 3TB, 4TB, 6TB, 8TB ForteRAID drive may appear to be smaller than it's actual size when plugged in to an
- I need to return my drive to Glyph for service/repair/replacement. Who pays for ... [Article]
The customer is responsible for the shipping charges for returning the product to Glyph. Glyph pays for Fedex Express Saver shipping (1-3 days in continental USA) when we return your product after rep...
- How do I change a failed ForteRAID drive module? [Article]
Below is an excerpt from the ForteRAID manual available in the support section of the Glyph web site. Changing a Failed Hard Drive Module If one of the hard d
- How do I reformat my drive using Mac OS X? [Article]
Since Glyph drives comes pre-formatted for Macintosh, you don't need to format them on installation. If you decide to reformat or partition your drive at a later date, use Disk Utility (supplied with ...
- I am taking my Glyph overseas. Will it work on different international power st... [Article]
...our Glyph on a world tour, but you're not sure if those crazy power outlets are going to power your drive properly? Well, they will. Glyph is sold all over the world.
- Glyph Manager and 64-bit Mac operating systems [Article]
...ating systems. The symptom is when connected with Firewire, Glyph Manager will not recognize your drive, but your drive will appear mounte
- I am having problems with my Glyph drive and need to send it in to be serviced. ... [Article]
Please read our Warranty Policy for information about advance replacement.
- Does Glyph Manager work over eSATA? [Article]
Glyph Manager works over eSATA only under certain conditions: 1. On Mac laptops running OS X when connected to the FirmTek SeriTek/2SM2-E ExpressCard Adapter 2. On Windows XP, Vista, and 7
- Glyph Manager and 64-bit Windows operating systems [Article]
We have been able to reproduce a Glyph Manager failure to change drive modes with Windows 7 64-bit edition. We have established that Glyph Manager works properly in 32-bit Windows. Whi
- Which eSATA cards are compatible with Glyph products? [Article]
...s the EC2 PCIe card which is a 1x PCIe card, and can hit speeds of over 110MB/s, perfect for single-drive products like th
- Why does Pro Tools report that my drive is not a valid audio volume? [Article]
We're not exactly sure why this happens, but we're sure it has nothing to do with your Glyph hard drive. Here's how to fix it: In Pro Tools, click on the "Window" drop down menu, and select Workspac
- My new drive is not showing up in Windows 7. How do I reformat it using Windows ... [Article]
Glyph drives come preformatted HFS+ Journaled (Mac OS Extended) as part of the testing procedure when they are built. If you need to partition or reformat your drive for Windows 7, please refer to t...
- Digidesign Mbox 2 Pro and Drive Performance Issues [Article]
...sue with the Digi Mbox 2 FireWire device. Essentially, daisy chaining the device like this destroys drive performance: host ->FW 800-> Glyph drive-&g