I am using Windows Vista and have formatted my new Glyph drive, but it is not se... [Article]
Windows Vista requires that a drive letter is assigned when the drive is formatted, or it may not s...
- Why do the GT Keys in my GT 103 occasionally fail to mount? [Article]
Glyph has been investigating GT 103 mounting issues under Windows. Our tests indicate that there is a problem in the Windows FireWire stack that can be triggered when multiple keys are inserted simult...
- How to eliminate grounding-related noise in your audio recording system [Article]
Problems with grounding can be in the form of a buzzing sound when the hard drive is being accessed, or a low-frequency 60-cycle hum whenever the drive is connected to the computer. If you are experie...
- 2TB Disk Size limit with older versions of Pro Tools (ver 8 and lower) [Article]
Problem: Older versions of Pro Tools® (version 8 and lower) do not support record or playback on disks larger than 2TB. If you attempt to record or playback from any locations
- Does Glyph Manager work over FireWire in Mac OSX 10.6 or 10.7? [Article]
...mode, Glyph Manager will see a FireWire connected drive under 10.7 Lion When booted into 64-bit mode... When booted into 64-bit mode, Glyph Manager will not see a FireWire conn
- EC2 Card driver incompatible with Mac OS 10.7 Lion upgrade [Article]
With the upgrade to Mac OS 10.7, the driver for the Glyph EC2 2-Port eSATA card is removed and put into a folder called "Incompatible Software" at the root level of the boot drive. The EC2 card uses...
- My PortaGig 62 does not show up correctly in Windows while connected via eSATA (... [Article]
A 3TB PortaGig drive in RAID 0 or Spanning mode may appear to be smaller than it's actual size when plugged in to an eSATA port on Windows Vista and Windows 7. The PortaGig 62 may appear
- My GT 062E does not show up correctly in Windows while connected via eSATA (3TB ... [Article]
A 3TB and 4TB GT 062E drive in RAID 0 or Spanning mode may appear to be smaller than it's actual size when plugged in to an eSATA port o
- My ForteRAID does not show up correctly in Windows while connected via eSATA (Mo... [Article]
A 3TB, 4TB, 6TB, 8TB ForteRAID drive may appear to be smaller than it's actual size when plugged in to an
- I need to return my drive to Glyph for service/repair/replacement. Who pays for ... [Article]
The customer is responsible for the shipping charges for returning the product to Glyph. Glyph pays for Fedex Express Saver shipping (1-3 days in continental USA) when we return your product after rep...
- How do I change a failed ForteRAID drive module? [Article]
Below is an excerpt from the ForteRAID manual available in the support section of the Glyph web site. Changing a Failed Hard Drive Module If one of the hard d
- How do I reformat my drive using Mac OS X? [Article]
Since Glyph drives comes pre-formatted for Macintosh, you don't need to format them on installation. If you decide to reformat or partition your drive at a later date, use Disk Utility (supplied with ...
- I am taking my Glyph overseas. Will it work on different international power st... [Article]
...dy to take your Glyph on a world tour, but you're not sure if those crazy power outlets are going to...those crazy power outlets are going to power your drive properly? Well, they will. Glyph is sold a...
- Glyph Manager and 64-bit Mac operating systems [Article]
Currently Glyph Manager does not support 64-bit Mac operating systems. The symptom is when connect...h Firewire, Glyph Manager will not recognize your drive, but your drive will appear mounte
- I am having problems with my Glyph drive and need to send it in to be serviced. ... [Article]
Please read our Warranty Policy for information about advance replacement.
- Does Glyph Manager work over eSATA? [Article]
Glyph Manager works over eSATA only under certain conditions: 1. On Mac laptops running OS X when connected to the FirmTek SeriTek/2SM2-E ExpressCard Adapter 2. On Windows XP, Vista, and 7
- Glyph Manager and 64-bit Windows operating systems [Article]
We have been able to reproduce a Glyph Manager failure to change drive modes with Windows 7 64-bit edition. We have established that Glyph Manager works properly in 32-bit Windows. Whi
- Which eSATA cards are compatible with Glyph products? [Article]
...s the EC2 PCIe card which is a 1x PCIe card, and can hit speeds of over 110MB/s, perfect for single-drive products like th
- Why does Pro Tools report that my drive is not a valid audio volume? [Article]
We're not exactly sure why this happens, but we're sure it has nothing to do with your Glyph hard d...
- My new drive is not showing up in Windows 7. How do I reformat it using Windows ... [Article]
Glyph drives come preformatted HFS+ Journaled (Mac OS Extended) as part of the testing procedure when they are built. If you need to partition or reformat your drive for Windows 7, please refer to t...