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We're available by phone, email, chat, or submit an RMA ticket directly.

Our business hours are Monday to Friday, 9AM to 5PM EST

Call Us: +18003350345

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Submit a support request, warranty claim, or ask us a question.


Knowledge Base

View frequently asked questions, organized by product for easy answers.

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Head over to our product documentation page, here.

Our products are plug and play and do not require any drivers to work.

If the drive is not showing up when plugged in, make sure it is formatted correctly for the OS you are using.

Glyph drives come pre-formatted for macOS, for use with windows follow our format instructions here.

If it still doesn't show up, contact support.

Learn More About Our Warranty

Our 3-2-1 warranty is the most comprehensive in the industry. Providing 3 years of hardware coverage, 2 years of Level-1 data recovery, and 1 year of advance replacement.